FAQ

Because Metroland is a local business with staff right here in the Capital District, our staff will answer your call promptly and get in the hands of the nearest Service Tech who will contact you normally within 4 hours.

If you have a jam, call us we may be able to help you resolve it or we will set up a service call.

• Make sure you are using high-quality paper.
• Match your paper with the printer/copier specs.
• Don’t mix paper types.
• Maintain office equipment.
• Properly store paper.

• Make sureYour internet connected IS, IN, or IX series Quadient/Neopost mailing machine should automatically download and activate new rates anytime they are available.
• If the rates do not update, or to be sure, simply go to the ONLINE SERVICES menu on your mailing machine and place a GENERIC CALL to Quadient USA’s server.
• The download will take no longer than three minutes and the mailing machine will automatically switch to the new rates when they become effective.

• Your equipment communicates directly to us when supplies are needed and our records indicate the make and model of your equipment
• If you need additional supplies, just call MBM directly or complete the supply request form on our website.

• Press the Coins button
• Select option 3 “postal audit”
• Approve the transaction

• Hold down the “COPY” button or “Home” key on your Sharp touchscreen to reveal your current black and white and color counts
• This will also show your remaining toner quantities.

• MICAS is a cloud-based device management application that uses Sharp's Remote Email Diagnostics (R.E.D.) to collect device data and alerts.
• We offer remote service capabilities and OEM device support via the MICAS Agent, a locally-installed software at your site.

• Sharp is pleased to announce that all ten models in the Color Advanced and Essentials Series MFPs now support Pantone Color Matching.
• This valuable feature will be a perfect fit for any color critical environment that utilizes the Pantone Matching System®